Legal

Refund & cancellation policy

One principle: if we haven't delivered value, you don't pay. If we have, the work is done and the fee stands.

Concierge is held as a deposit and is fully refundable until your deal closes.

One-off dossier — eligible for refund

If your $49 dossier has not been opened, downloaded or shared, request a full refund within 14 days from the dashboard. Processed to the original card within 5 business days.

One-off dossier — not eligible

Once the dossier has been opened, downloaded or shared, the service is considered delivered (EU Consumer Rights Directive 2011/83/EU Article 16(m); UK Consumer Contracts Regulations 2013 Reg. 37). Reversal attempts after delivery are reported to the card network as friendly fraud (Reason Code 13.1).

Investor subscription — $99/mo or $990/yr

Cancel any time before the next dossier is generated for the current period and get a full pro-rated refund. After a dossier has been generated in the current period, the subscription stays active until period end (no further charge if cancelled now).

Concierge — $699 deposit

The Concierge fee is held as a transaction deposit. If the deal closes, the deposit converts to the service fee. If the deal does not close: full refund within 90 days, OR carry the deposit forward as credit for your next cross-border transaction (your choice).

Watchlist add-on — $5/mo

Cancellable at any time. No partial-month refund — cancellation takes effect at the end of the current billing month.

Why we are strict after delivery

Every dossier render and PDF download is logged with timestamp, IP and user-agent. When a chargeback is filed after delivery, we submit the delivery log as compelling evidence. Repeated friendly-fraud attempts result in account closure and a card-network blacklist that follows the cardholder.

Chargebacks filed after a dossier has been delivered are disputed with full delivery evidence.

How to request a refund

  1. Sign in and open your dashboard.
  2. Find the order under “Past dossiers” or “Billing” and click “Request refund”.
  3. Pick a reason from the drop-down. Free-text optional but appreciated.
  4. If eligible we process within 5 business days. If not, you get a written explanation citing the relevant policy section.

Questions? Email refunds@outpost.tools.